Advances in the Management of Organizational Quality

Advances in the Management of Organizational Quality

Fedor, Donald B.; Ghosh, Soumen; Ghosh, Soumen; Fedor, Donald B.

Emerald Publishing Limited

07/1997

302

Dura

Inglês

9780762301522

15 a 20 dias

Intended to foster fresh ways of thinking about quality in terms of how it is researched and practiced. This work focuses on two major themes: the role of suppliers in improving quality (supplier quality awards, integrating suppliers in new product development, and supplier management), and organizational aspects and how they relate to quality.
Preface (D.B. Fedor, S. Ghosh). The long-term stock-price performance of quality award winners (K.B. Hendricks, V.R. Singhal). Strategic supply management: a total quality management imperative (R. Narasimhan). Supplier integration into new product development: preliminary results (R.M. Monczka et al.). Quality assessment across cultures (K.M. Lewis, P.C. Earley). Belief versus practice in management theory: total quality management and agency theory (S.S. Masterson et al.). Service quality: an organizational citizenship behavior framework (E. Wolfe Morrison). Organizational vision through the lens of quality: a framework for integration of quality management and organizational behavior (S.D. Amundson, L.L. Cummings).
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