Emerald Handbook of Modern Information Management

Preface: Why a Handbook Now?
Part One: The Context
1. The Economy at Large and Why You Should Care; Niloufer Sohrabji
2. Disruption and the Management of Information; Linda Berube
3. Leadership and the Political: The Environment of the Information Management Organization; John Buschman
4. Making the Business Case; Ulla de Stricker, Cindy Shamel and Constance Ard
5. Positioning for Success: A Rose by any other Name; Laura Soto-Barra and Mary Glendinning
6. Leading and Managing Strategy in the 21st Century; Mary Lee Kennedy and Rebecca Jones
7. The Delicate Balance in Copyright Today; Michele Ayers
8. Stepping Out: Organizing Information in the 21st Century; Lynne C. Howarth
9. Sustainability: What Does It Mean for You and for Your Library?; Gary Shaffer
Part Two: The Balanced Scorecard: A Framework for Demonstrating Contribution
Customer Metrics
10. Information Audit and Impact Assessment; Sue Henczel
11. Models of Service in an Age of Acceleration; Claire Gunnels and Susan E. Green
12. Rethinking the Physical Library - Academic; Chris Flegg
13. Rethinking the Physical Library - Special: Transforming the Information Organization; Cindy Sullivan
14. Rethinking the Physical Library - Small-Medium Public Libraries; Nanci Milone Hill
15. Rethinking the Physical Library - Large Public; David Leonard
16. Information Literacy: What does it Mean and Where does it Fit In?; Laura Saunders
17. Information Veracity and the Threat of "Fake News"; Leigh Montgomery and Barbara Gray
18. Reference Reimagined; Tamika Barnes, Iyanna Simms and Christopher Moffatt
19. Marketing Your Expertise; Anne E. Rogers and Kaia L. Densch
Internal Process Metrics
20. Optimizing, Measuring, and Reporting Value on Content Acquisition; Robin Neidorf
21. Negotiate for Information Like It Is Your Own Money - with Savvy and the Right Skills; Willem C. Noorlander
22. Evaluating and Managing Information Services; Larisa Brigevich
23. Knowledge Management Skills Applicable to Information Management - Information Management Skills Applicable to Knowledge Management in an Organization; Eva Semertzaki
24. Records Management: Fit, Value and Placement within an Organization; Chris Bednar
25. IS and Archives; Sylvia James
Learning & Growth Metrics
26. Education for Success: Multiple Avenues and Options; Susan DiMattia
27. Evaluating Staff Roles and Retention; Barbara Hirsh
Financial Metrics
28. Financial Metrics: What You Need to Know; Sylvia James
29. Competition and Collaboration: Insights from the Information Supply Chain; Jack Cahill
30. Resourcing Strategies; Stephen Phillips
31. Cost Recovery - Strategies and Options; Jill Strand
Epilogue: "All Progress is Change"
32. Big Data, Big Opportunity for Librarians and Information Professionals; Amy Affelt
33. Big Data and Text Analytics; Helen Clegg and Hugo Evans
34. Opportunity: Competitive Intelligence and Information Management; Cynthia Cheng Correia
35. Opportunity: Talent Acquisition; Christian F. Henning
36. View from the Top: What the Bosses Think; Laura Garza, Marian Krupicka and Anon

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Information management; Library and information science; Management; Professional librarian skills; Balanced score-card; Librarianship