Trade Tales
-15%
portes grátis
Trade Tales
Decoding Customers' Stories
Woodside, Arch G.
Emerald Publishing Limited
11/2017
206
Dura
Inglês
9781787142794
15 a 20 dias
Descrição não disponível.
Preface Chapter 1. Customer and Hospital Service-Provider Dramas: Stories, Experiential Learning Exercises, and Deep Assessment
Chapter 2. It is not about Compensation: Resolving Customer Complaints in Hospitality Management
Chapter 3. Hot chocolate scalds a child: Resolving Customer Complaints in Hospitality Management
Chapter 4. The challenge is to be customer-oriented! Resolving Customer Complaints in Hospitality Management
Chapter 5. Why Can't I Just Up and Go? Resolving Customer Complaints in Hospitality Management
Chapter 6. The Missing Electronic Passenger Ticket: Resolving Customer Complaints in Hospitality Management
Chapter 7. Decision-making in public hospital during economic crisis
Chapter 8. The Show Must Go On! Resolving Customer Complaints in Hospitality Management
Chapter 9. Mistake of Roaming Network Service: Resolving Customer Complaints in Hospitality Management
Chapter 10. The transaction error: Supplier's mistake in the transaction
Chapter 11. Medical Insurance Mayhem: One Woman's Struggle for Information
Chapter 12. If It Ain't Broke: Resolving Customer Complaints in Hospitality Management
Chapter 13. The Dreaded Dentist Visit: A Tale of Trauma, Tears, and Poor Treatment
Chapter 14. A Clean, Mean, Broken Machine: Resolving Customer Complaints in Hospitality Management
Chapter 15. The Once Upon a Future FastFood King: Resolving Customer Complaints in Hospitality Management
Chapter 16. If a Bonsai Tree falls in a Danish Forest: When a Copenhagen Front-Desk Agent Meets a Japanese Tour-Guide
Chapter 17. To Police or to Please: Boxed Lunch Courtesy at the Breakfast Buffet
Chapter 18. Wowiesatisfy Online Cancelation: Customer Charged after Cancelling Membership
Chapter 19. Out of Soup: Resolving Customer Complaints in Hospitality Management
Chapter 20. Dilemma in a High Speed Train: Resolving Customer Complaints in Hospitality Management
Chapter 21. Can Concierge Class Offer Concierge Service for Our Cruise Vacation? Resolving Customer Complaints in Hospitality Management
Chapter 22. Front-desk Agents versus Flight Attendants: "Can You Just Check Me In?" Resolving Customer Complaints in Hospitality Management
Chapter 23. When in Rome: Intercultural Competency and Intercultural Sensitivity in Hospitality Management Education
Chapter 24. Life Vest or Strait Jacket? Engaging Customers in the Crisis Management Service Encounter
Chapter 25. Strike Three. You're Out! Service Recovery in Retail Banking Services
Chapter 26. No Name Nightmare: Resolving Customer Complaints in Hospitality Management
Chapter 2. It is not about Compensation: Resolving Customer Complaints in Hospitality Management
Chapter 3. Hot chocolate scalds a child: Resolving Customer Complaints in Hospitality Management
Chapter 4. The challenge is to be customer-oriented! Resolving Customer Complaints in Hospitality Management
Chapter 5. Why Can't I Just Up and Go? Resolving Customer Complaints in Hospitality Management
Chapter 6. The Missing Electronic Passenger Ticket: Resolving Customer Complaints in Hospitality Management
Chapter 7. Decision-making in public hospital during economic crisis
Chapter 8. The Show Must Go On! Resolving Customer Complaints in Hospitality Management
Chapter 9. Mistake of Roaming Network Service: Resolving Customer Complaints in Hospitality Management
Chapter 10. The transaction error: Supplier's mistake in the transaction
Chapter 11. Medical Insurance Mayhem: One Woman's Struggle for Information
Chapter 12. If It Ain't Broke: Resolving Customer Complaints in Hospitality Management
Chapter 13. The Dreaded Dentist Visit: A Tale of Trauma, Tears, and Poor Treatment
Chapter 14. A Clean, Mean, Broken Machine: Resolving Customer Complaints in Hospitality Management
Chapter 15. The Once Upon a Future FastFood King: Resolving Customer Complaints in Hospitality Management
Chapter 16. If a Bonsai Tree falls in a Danish Forest: When a Copenhagen Front-Desk Agent Meets a Japanese Tour-Guide
Chapter 17. To Police or to Please: Boxed Lunch Courtesy at the Breakfast Buffet
Chapter 18. Wowiesatisfy Online Cancelation: Customer Charged after Cancelling Membership
Chapter 19. Out of Soup: Resolving Customer Complaints in Hospitality Management
Chapter 20. Dilemma in a High Speed Train: Resolving Customer Complaints in Hospitality Management
Chapter 21. Can Concierge Class Offer Concierge Service for Our Cruise Vacation? Resolving Customer Complaints in Hospitality Management
Chapter 22. Front-desk Agents versus Flight Attendants: "Can You Just Check Me In?" Resolving Customer Complaints in Hospitality Management
Chapter 23. When in Rome: Intercultural Competency and Intercultural Sensitivity in Hospitality Management Education
Chapter 24. Life Vest or Strait Jacket? Engaging Customers in the Crisis Management Service Encounter
Chapter 25. Strike Three. You're Out! Service Recovery in Retail Banking Services
Chapter 26. No Name Nightmare: Resolving Customer Complaints in Hospitality Management
Este título pertence ao(s) assunto(s) indicados(s). Para ver outros títulos clique no assunto desejado.
Tourism; hospitality; customer service; tourist; tourism management; hospitality management; hotel administration
Preface Chapter 1. Customer and Hospital Service-Provider Dramas: Stories, Experiential Learning Exercises, and Deep Assessment
Chapter 2. It is not about Compensation: Resolving Customer Complaints in Hospitality Management
Chapter 3. Hot chocolate scalds a child: Resolving Customer Complaints in Hospitality Management
Chapter 4. The challenge is to be customer-oriented! Resolving Customer Complaints in Hospitality Management
Chapter 5. Why Can't I Just Up and Go? Resolving Customer Complaints in Hospitality Management
Chapter 6. The Missing Electronic Passenger Ticket: Resolving Customer Complaints in Hospitality Management
Chapter 7. Decision-making in public hospital during economic crisis
Chapter 8. The Show Must Go On! Resolving Customer Complaints in Hospitality Management
Chapter 9. Mistake of Roaming Network Service: Resolving Customer Complaints in Hospitality Management
Chapter 10. The transaction error: Supplier's mistake in the transaction
Chapter 11. Medical Insurance Mayhem: One Woman's Struggle for Information
Chapter 12. If It Ain't Broke: Resolving Customer Complaints in Hospitality Management
Chapter 13. The Dreaded Dentist Visit: A Tale of Trauma, Tears, and Poor Treatment
Chapter 14. A Clean, Mean, Broken Machine: Resolving Customer Complaints in Hospitality Management
Chapter 15. The Once Upon a Future FastFood King: Resolving Customer Complaints in Hospitality Management
Chapter 16. If a Bonsai Tree falls in a Danish Forest: When a Copenhagen Front-Desk Agent Meets a Japanese Tour-Guide
Chapter 17. To Police or to Please: Boxed Lunch Courtesy at the Breakfast Buffet
Chapter 18. Wowiesatisfy Online Cancelation: Customer Charged after Cancelling Membership
Chapter 19. Out of Soup: Resolving Customer Complaints in Hospitality Management
Chapter 20. Dilemma in a High Speed Train: Resolving Customer Complaints in Hospitality Management
Chapter 21. Can Concierge Class Offer Concierge Service for Our Cruise Vacation? Resolving Customer Complaints in Hospitality Management
Chapter 22. Front-desk Agents versus Flight Attendants: "Can You Just Check Me In?" Resolving Customer Complaints in Hospitality Management
Chapter 23. When in Rome: Intercultural Competency and Intercultural Sensitivity in Hospitality Management Education
Chapter 24. Life Vest or Strait Jacket? Engaging Customers in the Crisis Management Service Encounter
Chapter 25. Strike Three. You're Out! Service Recovery in Retail Banking Services
Chapter 26. No Name Nightmare: Resolving Customer Complaints in Hospitality Management
Chapter 2. It is not about Compensation: Resolving Customer Complaints in Hospitality Management
Chapter 3. Hot chocolate scalds a child: Resolving Customer Complaints in Hospitality Management
Chapter 4. The challenge is to be customer-oriented! Resolving Customer Complaints in Hospitality Management
Chapter 5. Why Can't I Just Up and Go? Resolving Customer Complaints in Hospitality Management
Chapter 6. The Missing Electronic Passenger Ticket: Resolving Customer Complaints in Hospitality Management
Chapter 7. Decision-making in public hospital during economic crisis
Chapter 8. The Show Must Go On! Resolving Customer Complaints in Hospitality Management
Chapter 9. Mistake of Roaming Network Service: Resolving Customer Complaints in Hospitality Management
Chapter 10. The transaction error: Supplier's mistake in the transaction
Chapter 11. Medical Insurance Mayhem: One Woman's Struggle for Information
Chapter 12. If It Ain't Broke: Resolving Customer Complaints in Hospitality Management
Chapter 13. The Dreaded Dentist Visit: A Tale of Trauma, Tears, and Poor Treatment
Chapter 14. A Clean, Mean, Broken Machine: Resolving Customer Complaints in Hospitality Management
Chapter 15. The Once Upon a Future FastFood King: Resolving Customer Complaints in Hospitality Management
Chapter 16. If a Bonsai Tree falls in a Danish Forest: When a Copenhagen Front-Desk Agent Meets a Japanese Tour-Guide
Chapter 17. To Police or to Please: Boxed Lunch Courtesy at the Breakfast Buffet
Chapter 18. Wowiesatisfy Online Cancelation: Customer Charged after Cancelling Membership
Chapter 19. Out of Soup: Resolving Customer Complaints in Hospitality Management
Chapter 20. Dilemma in a High Speed Train: Resolving Customer Complaints in Hospitality Management
Chapter 21. Can Concierge Class Offer Concierge Service for Our Cruise Vacation? Resolving Customer Complaints in Hospitality Management
Chapter 22. Front-desk Agents versus Flight Attendants: "Can You Just Check Me In?" Resolving Customer Complaints in Hospitality Management
Chapter 23. When in Rome: Intercultural Competency and Intercultural Sensitivity in Hospitality Management Education
Chapter 24. Life Vest or Strait Jacket? Engaging Customers in the Crisis Management Service Encounter
Chapter 25. Strike Three. You're Out! Service Recovery in Retail Banking Services
Chapter 26. No Name Nightmare: Resolving Customer Complaints in Hospitality Management
Este título pertence ao(s) assunto(s) indicados(s). Para ver outros títulos clique no assunto desejado.
